Emergencies

Report a water emergency immediately

For water emergencies requiring immediate attention, call Little Thompson Water District at (970) 532-2096 anytime, day or night.

  • During office hours (Monday-Friday, 7 a.m. – 5 p.m.): A customer service representative will assist you.
  • After hours, on weekends and on holidays: Follow the phone prompts to reach the on-call field technician.

Calling is the fastest and most reliable way to report an emergency and reach the team that can respond.

Do not report emergencies through email, website contact forms or social media comments or messages. These channels are not monitored 24 hours a day and may not be seen until the next business day.

When should I call?

Call the District immediately if you experience or observe:

  •  A sudden and complete loss of water service
  • A large or rapidly flowing leak near a road, sidewalk, meter pit or another normally dry area
  • A possible broken water main
  • A significant and unexpected drop in water pressure
  •  Unusual color, odor, taste or other water quality concerns
  • Water flowing from District infrastructure or creating a potential safety hazard
  • Another urgent water issue that may affect multiple properties or the public water system

When you call, be prepared to provide the address or nearest location, a description of the issue and your contact information.

What happens after I call?

During regular business hours, our customer service team will ask questions to help guide our field technician and ensure the technician is as prepared as possible if a site visit is determined to be required. Outside of regular business hours, LTWD has an on-call field technician available to receive emergency reports and respond when needed.

After receiving your call, the technician will:

  1. Gather information about the location and nature of the problem.
  2.  Determine whether the issue involves the public water system or customer-owned plumbing.
  3. Investigate the issue and take appropriate action.
  4. Work to protect public safety, limit water loss and restore service as quickly and safely as conditions allow.

The length of an outage or repair can vary depending on the location, severity and complexity of the problem. Some repairs require crews to locate underground utilities, isolate part of the system, obtain equipment or materials and complete water quality and safety procedures before service can be restored.

What should I expect after hours?

The District’s first priority during an after-hours emergency is dispatching field personnel, assessing the problem and beginning the response.

Public notifications, website updates and social media posts may not be available during overnight emergencies. Field technicians responding after hours do not manage the District’s website, social media accounts or customer notification system.

Do not wait for an online update before reporting an emergency. Call (970) 532-2096

When appropriate and when communications staff are available, LTWD may provide broader updates through:

  • Emergency phone, text or email notifications
  • The LTWD website
  • District social media channels

Not every emergency will require a Districtwide notification. Notifications may be limited to customers who are known to be affected.

Make sure LTWD can reach you

Keep the phone number and email address associated with your water account current so LTWD can contact you about emergencies and service interruptions affecting your property.

Update your contact information

What to do if you have a water emergency at home

LTWD maintains the public water system and the service line between the water main and the meter pit. Property owners are responsible for plumbing and service lines on the customer’s side of the meter, including leaks inside the home, in the yard or within an irrigation system.

For an emergency involving plumbing on your property:

  1. Turn off your main water shutoff valve. It is commonly located in a basement, crawl space, garage or utility room.
  2. If you can do so safely, turn off the affected fixture, appliance or irrigation system.
  3. Contact a licensed plumber or irrigation professional.
  4. Call LTWD if you cannot determine which side of the meter the leak is on or believe District infrastructure may be involved.

Independent contractors

LTWD maintains a list of local independent contractors that customers may consult for service work on private property.

View the independent contractor list

Inclusion on this list does not constitute an endorsement or recommendation by LTWD. Customers should independently verify licensing, insurance, bonding, qualifications and references before hiring a contractor.